Job Description

POSITION SUMMARY

The Chief Technology Officer (“CTO”) will oversee technology for the organization. The CTO will partner with C-Suite executives to define the technology strategy for the organization. The CTO will streamline the deployment of critical systems that will transform and optimize operations as well as the client experience. The ideal candidate will design and implement new systems, and work alongside the Operations team to ensure a smooth transition and anticipate any potential roadblocks. This individual will be a visionary leader responsible for the strategic direction, execution, and alignment of our technology initiatives with business objectives. The CTO will oversee the development, enhancement, and optimization of our technology stack and lead a talented team of developers & engineers.

OBJECTIVES

• Lead the design, development, and deployment of scalable digital solutions, including mobile apps, web platforms, e-commerce solutions and cloud infrastructure, both consumer and internal facing
• Oversee all software development lifecycle stages, ensuring delivery of high-quality products.
• Ensure system architecture is secure, flexible, and capable of rapid evolution to meet market demands.
• Lead the development, deployment, training, and maintenance of a robust infrastructure including financial systems, operational systems, EHR and CRM as well as leading the development of a centralized data infrastructure for all data within the organization.
• Ensure systems integrations are optimized
• Oversee integrations with e-commerce platforms (e.g., Shopify), payment gateways, and order management systems.
• Drive technology improvements that enhance online sales, digital customer journeys, and operational efficiencies within e-commerce systems.
• Lead the development of the Company’s AI strategy
• Play an active role in the realization of our talent strategy by attracting, recruiting, mentoring and developing top technology & engineering talent.
• Ensure robust and secure technology infrastructure to support the business and protect against potential cybersecurity threats.
• Implement and maintain security protocols, risk management, and disaster recovery processes.
• Oversee compliance with relevant industry standards, regulations, and best practices in data protection and privacy.
• Develop and manage the technology budget, ensuring optimal allocation of resources to support current and future technology needs.
• Collaborate closely with other executives to define and prioritize strategic business objectives.
• Support business development efforts by participating in client meetings, representing the company's technology vision, and helping to secure key partnerships.
• Serve as the primary spokesperson for the technology function to internal and external stakeholders.
• Stay abreast of the latest healthcare related and general technological advances in the market, determining applicability and value to the business

COMPETENCIES

• Demonstrated capability of building a technology team that comprises developers, designers, and infrastructure-focused roles
• Expert level solution architecture skills with wide-ranging experience; able to resolve complex issues in creative and effective ways
• Demonstrated ability to oversee data centralization, standardization, and integration initiatives
• Demonstrated ability to lead the development and/or implementation of consumer facing applications
• Knowledge of cyber security best practices and protocols
• Demonstrated recent hands-on experience in the design, engineering, and successful implementation of enterprise-grade software products.
• Demonstrated expertise in designing and implementing scalable e-commerce platforms such as Shopify or similar tools.
• Knowledge of e-commerce analytics and optimization strategies for improving user experience and driving conversions.
• Ability to effectively articulate ideas and initiatives to non-technical stakeholders
• Demonstrated ability to cultivate relationships with external technology service providers and business partners
• Highly collaborative working across varying internal and external stakeholders
• Ability to excel in a fast paced deadline oriented environment
• Comfortable working in a rapidly growing business, ability to balance priorities and hit targets
• Strong communication skills

EDUCATION & EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering, or related field (advanced degree preferred).
• 10+ years of active architecture, design, engineering, and implementation experience in a complex enterprise cloud environment.
• 10+ years of experience leading technical teams
• Prior experience in a public cloud (Azure, AWS, GCP) that involves the development, deployment, and maintenance of enterprise software
• Proven track record of leading technology initiatives to support e-commerce strategies, digital marketing, and online sales growth.
• Preferably past experience in a HIPAA-regulated environment
• Prior experience working with genetic and/or blood data is a plus
• Prior experience working with EHR, CRM, GL, lab data, and integrating with 3rd party providers

PHYSICAL REQUIREMENTS

• Prolonged periods of time sitting at a desk or computer

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, we recognize that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

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