Contact Center Supervisor - Remote | WFH Job at Get It - Hospitality, North Miami Beach, FL

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  • Get It - Hospitality
  • North Miami Beach, FL

Job Description

Are you a passionate leader with a knack for motivating and developing teams?

We're seeking a dynamic Contact Center Supervisor to join our team. As a Contact Center Supervisor, you'll play a crucial role in overseeing our remote agents, ensuring they provide exceptional customer service and meet performance goals.

What you'll do:

Lead and Mentor: Guide and support a team of remote agents, providing coaching and feedback to enhance their performance.
Monitor Performance: Track key performance indicators (KPIs) to identify areas for improvement and implement strategies to increase efficiency.
Quality Assurance: Conduct regular call monitoring and provide constructive feedback to agents to improve call quality.
Problem-Solving: Troubleshoot issues and implement solutions to improve processes and customer satisfaction.
Hiring and Training: Participate in the hiring process and provide comprehensive training to new agents.
Administrative Tasks: Manage schedules, handle administrative tasks, and ensure compliance with company policies and procedures.
What we're looking for:

Leadership Skills: Proven ability to lead and motivate teams.
Communication Skills: Excellent verbal and written communication skills.
Problem-Solving Skills: A knack for identifying and resolving issues efficiently.
Organizational Skills: Strong organizational and time management skills.
Technical Proficiency: Familiarity with contact center software and tools.
What we offer:

Competitive Compensation: A rewarding salary and benefits package.
Career Growth: Opportunities for advancement within the company.
Flexible Work Arrangements: A dynamic work environment with flexible scheduling options.
Supportive Team: A collaborative team dedicated to achieving shared goals.
Ready to take on a leadership role?

If you're a motivated and results-oriented individual with a passion for customer service, we encourage you to apply. Please submit your resume and a cover letter highlighting your experience and qualifications.
Employment Type: Full-Time
Salary: $ 56,697.00 Per Year

Job Tags

Full time, Flexible hours,

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