Job Description

Title: Customer Service Representative

Location: San Francisco, CA 94110

Duration: 6-month contract-to-hire

Remote/Onsite/Hybrid: hybrid, 2-3 days onsite

Job description:

Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks.

This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city.

Responsibilities:

• Communicate with customers via email, chat, and phone
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry and customer management in Zendesk

Required skills and experience:

• 2+ years of professional customer service experience
• Professional experience working with Zendesk for customer data management (required)
• Ability to commute into San Francisco 2-3/week

Pay Rate: $18.00-21.00/HR

Job Tags

Similar Jobs