Job Description

Company Overview:

The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic's rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect.

Position Summary:

The Customer Service Representative plays a key role in delivering exceptional support to our customers. This includes answering inquiries about products and services, resolving discrepancies, processing orders, and ensuring a smooth and positive experience for both internal and external customers. The main focus of this position is to guarantee customer satisfaction, resolve issues effectively, and support seamless transactions.

Essential Functions and Responsibilities:

• Provide timely and professional responses to customer inquiries via phone, email, and other communication channels.
• Assist customers with product information, pricing, availability, and order processing.
• Address customer complaints and concerns efficiently, ensuring quick resolutions while maintaining high satisfaction levels.
• Collaborate with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
• Keep accurate records of customer interactions, transactions, and inquiries within the CRM system.
• Manage customer accounts, including processing returns, exchanges, and credits as needed.
• Offer product support and troubleshooting assistance as required.
• Identify and recommend process improvements to enhance customer service.
• Stay up to date on product updates, promotions, and company policies to provide accurate information to customers.

Experience, Education, Certifications and Licensures:

• High school diploma or equivalent required.
• Previous experience in customer service or related fields, preferably within manufacturing or distribution.
• Strong communication skills (verbal and written), with a professional and courteous demeanor.
• Excellent problem-solving abilities, with a calm approach under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• Attention to detail with strong organizational skills.
• Ability to work both independently and in a team environment.
• Flexibility to adapt to a fast-paced and evolving work environment.

Based on individual states’ employment laws, the hourly rate for this position is $23.00 per hour. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.

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