Job Description

Job Summary:

The Customer Service Representative will provide a high level of support to customers and educate them on services or products offered to elevate their experience.

Measurements of Success:

Customer Service

• Engages with customers via phone, email, and chat to provide product information, answer inquiries, and offer personalized solutions tailored to their needs.
• Addresses customer concerns and resolves complaints promptly and professionally, ensuring a positive customer experience.
• Fosters strong, long-term relationships with customers, ensuring their ongoing satisfaction and loyalty to our company.

Sales

• Educates and upsells customers proactively on products and services to enhance the customer experiences.
• Identifies and pursues sales opportunities, upselling, and cross-selling products to existing customers to maximize revenue.
• Processes customer orders, ensuring accuracy and timely delivery.
• Achieves and exceeds monthly sales quotas and revenue targets by effectively managing the sales pipeline and closing deals.
• Develops a deep understanding of our products and services to effectively communicate their value propositions and benefits to customers.

Collaboration

• Collaborates with peers and supporting departments to identify and quickly resolve issues.
• Works closely with the sales team, marketing, and other departments to optimize customer interactions and drive sales growth.
• Recommends new ideas and approaches to help achieve best practices and enhance the customer experience.
• Provides support to aide in the completion of essential customer focused tasks and projects.

Other

• Maintains accurate and up-to-date records of customer interactions and sales activities using our CRM system.
• Performs other duties as assigned.

What it takes:

• High school diploma or equivalent required.
• At least one year of experience in a call center environment or equivalent required.
• Salesforce experience preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Customer service focus.
• Ability to multitask while offering our customer’s the latest information on energy solution trends.
• Proficient in using Microsoft Office Suite or similar software.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

-This is a temporary to permanent position.

-This is a hybrid role requiring two days a week (Tuesday and Wednesday) in office

-Hours of the position are 8am-5pm.

-Compensation is $25-$27/hr.

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