IT Support/Help Desk Analyst Job at Global Help Desk Services, Inc., Rocky Hill, CT

ZXpMeE9LaFBGV0QyOW1VTnJwVUF3eHROb0E9PQ==
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT

Job Description

Position: IT Help Desk Analyst (IT Support). This is a technical support position.

Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30p

Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence. This position entails:

  • Resolving support issues to decrease downtime for the customer.
  • Providing excellent documentation skills in call-tracking systems.
  • Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related.
  • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
  • Working as a team player. (communicating well with w/coworkers & managers)
  • Enhancing business, verbal, and written skills.


Requirements: 

  • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
  • Must also type at least 30 WPM. 
  • Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification. A drug test will be required.

Reports to: Team Lead.
Only those candidates selected for an interview will be contacted

Work Remotely:
  • No.

Job Tags

Part time, Remote job,

Similar Jobs

The Phoenix At Union Hill

Resident Care Associates Needed for EVENING SHIFT! Job at The Phoenix At Union Hill

 ...Description: The Phoenix at Union Hill is hiring Resident Care Associates to join their team! Shift Details: Mon-Fri; Every other weekend required The Resident Care Associate reports directly to the Family Experience Director, Pearl Director or the Assistant... 

Paradigm Life

Sales Development Representative (SDR) Job at Paradigm Life

 ...Paradigm Life, a leading virtual insurance business, is seeking a motivated and results-driven Sales Development Representative (SDR) to join their team. As an SDR, you will be responsible for generating and qualifying leads through outbound calling and email campaigns... 

Hines & Associates Inc

POD Assistant Job at Hines & Associates Inc

 ...left on voice mail so UR nurse can review and supervise the clinical data entered into the UR system by the individual. Once the assistant is proven adept at clinical data transfer, permission will be granted to remove voice mail messages once entered. # Performs any... 

Uncommon Schools Camden Prep

High School Spanish Teacher Job at Uncommon Schools Camden Prep

 ...that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of color....  ...acceptance rate. Job Description Uncommon High School Spanish teachers work in grade level and content teams to develop... 

Doyles Sheehan

CDL Driver (Class A) Job at Doyles Sheehan

 ...Are you ready to embark on a rewarding career? Join our dynamic team of Drivers and experience the thrill of the open road while enjoying competitive pay, top-of-the-line equipment, quarterly bonuses, and excellent benefits. With a variety of local and regional routes...