Job Description

Summary: Manages a variety of general office activities by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

● Takes inbound calls from new patients and makes outbound calls to potential patients from leads generated from the marketing system to set up appointments

● Meets with patients after the Provider visit to go over insurance coverage with patient and set them up in the treatment program

Other Duties:

● Analyzes and organizes office operations.

● Develops resources that create timely and efficient workflow.

● Oversees procedures for systematic retention, protection, retrieval, transfer, and disposal of records.

● Initiates cost reduction programs.

● Prepares activities reports for guidance of management.

● Coordinates activities of various clerical and medical staff.

● Maintains contact with customers and outside vendors.

● Participates in Improvement of Operational Performance.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:

● Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

● Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs.

● Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

● Project Management - Develops project plans; Coordinates projects.

● Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

● Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

● Interpersonal - Focuses on solving conflict. Maintains confidentiality; Listens to others without interrupting;; Remains open to others' ideas and tries new things.

● Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

● Written Communication - Writes clearly and informatively;.

● Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

● Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

● Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

● Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

● Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

● Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

● Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES AND LICENSES:

Active State Registered Nurse License or equivalent

Education/Experience:

Minimum of Bachelor's Degree with One to three years related experience and/or training; or equivalent combination of education and experience.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software and Accounting software.

Supervisory Responsibilities:

Directly supervises 2 to 15 employees.. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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