Job Description

Job Title: PTC Windchill Administrator

We are seeking an experienced and skilled Site Reliability Engineer (SRE) to join our team. As an PTC Windchill administrator - SRE, the primary responsibility is to manage and maintain the Windchill product lifecycle management (PLM) system, ensuring its smooth operation, security, and optimal performance ensuring the reliability and scalability of our complex systems and infrastructure. You will work closely with our development teams to design, implement, and maintain our systems, as well as develop and implement automation tools and processes to improve efficiency and reduce downtime.

Responsibilities:

• System Administration: Install, configure, and maintain the Windchill system, including servers, databases, and applications. Ensure system backups, upgrades, and patches are performed regularly.
• User Management: Create, manage, and maintain user accounts, roles, and permissions. Ensure access controls are in place to secure sensitive data and intellectual property.
• Data Management: Oversee data migration, integration, and synchronization between Windchill and other systems. Ensure data accuracy, consistency, and integrity.
• Workflow Management: Design, implement, and maintain business workflows, including approval processes, change management, and document control.
• Customization and Configuration: Customize and configure Windchill to meet business requirements, including development of custom scripts, reports, and interfaces.
• Performance Monitoring: Monitor system performance, troubleshoot issues, and optimize system configuration for improved performance and scalability.
• Security and Compliance: Ensure Windchill system compliance with industry standards, regulations, and company policies. Implement security measures to protect against unauthorized access and data breaches.
• Training and Support: Provide training and support to end-users, including documentation, tutorials, and troubleshooting assistance.
• Reporting and Analytics: Develop and maintain reports, dashboards, and analytics to provide insights into product development, quality, and performance.
• Collaboration and Communication: Collaborate with cross-functional teams, including engineering, quality, and manufacturing, to ensure Windchill aligns with business objectives.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in a similar role, with a focus on system reliability, scalability, and performance
• Proficiency in PTC Windchill, Java, SQL, and scripting languages (e.g., Python, JavaScript).
• Experience with automation tools such as Ansible, Puppet, or Chef
• In-depth knowledge of Linux/Unix operating systems, networking protocols, and distributed systems.
• Strong understanding of monitoring and logging tools, such as Prometheus, Grafana, ELK, Splunk, Dynatrace or similar tools.
• Experience with agile development methodologies and version control systems such as Git.

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