Job Description

Respected Seattle-based company is looking for a passionate and entrepreneurial Regional Director of Operations to join their team as they prepare to launch a new hospitality driven arm of their business. This is a unique ground floor opportunity and multi-faceted project, aimed at redefining the use of vacant space in commercial office buildings to attract/retain tenants and reinvigorate local businesses in major city cores. This role will be responsible for helping launch their flagship account in Seattle in addition to scaling operations for future growth. The Regional DO will play a pivotal role in overseeing all aspects of hospitality operations – from location openings to ongoing management, ensuring excellence every step of the way.

The ideal candidate is an ambitious, forward-thinking leader with a proven track record in multi-unit hospitality operations. Any experience in boutique/luxury lifestyle & hospitality operations such as hotels, B&I, elevated corporate dining, and/or the health and wellness space is highly preferred. Looking for someone who can build, train, lead, and inspire empowered teams while developing seamless processes and systems to support multi-unit expansion. Candidates should also have a strong financial acumen, understanding of KPI’s, advanced P&L knowledge, and high level of sophistication when talking numbers. This is a very special opportunity that is perfect for a passionate hospitality operator who wants to forge their own path!

RESPONSIBILITIES:

• Work in close collaboration with a diverse team of individuals to align business goals and support a successful launch of the company’s flagship account
• Develop and implement scalable operational frameworks for multi-unit growth and expansion into new markets
• Work as a resource for leadership in the group, nurture those relationships and help support the overall vision of the company and project
• Lead the development of location-opening playbooks, training programs, and SOPs to ensure consistency and efficiency
• Train all hospitality and building staff on budgets and hold them accountable for the numbers
• Oversee the opening and stabilization of new locations, ensuring each site meets brand and financial targets
• Problem-solve and work on site to address any real-time or ongoing issues, and train management staff to continue improvements
• Operate the business with a hands-on, hospitality first approach
• Stay abreast of emerging trends in experience design and hospitality
• Cultivate a collaborative and high-performing team culture in line with the company’s vision and values
• Recruit, onboard, and develop operational leaders and staff for each new location
• Render strategic goals into actionable operational plans that drive growth and profitability
• Ensure all new and future locations deliver exceptional guest experiences
• Collaborate with teams across all levels of the organization to integrate F&B, retail, and tenant programming into each property while maintaining operational consistency
• Manage budgets, P&Ls, and financial models for all locations
• Collaborate on financial forecasting for new markets
• Spearhead vendor negotiations, supply chain optimization, and other cost-saving initiatives
• Establish KPIs to measure operational success and implement data-driven decision-making
• Foster a culture of innovation and adaptability, constantly refining processes to improve efficiency

CANDIDATE QUALIFICATIONS/REQUIREMENTS:

• 10+ years’ experience working in multi-unit hospitality operations with a proven track record of scaling businesses
• A background in boutique/luxury lifestyle & hospitality operations is highly preferred, i.e. hotels, B&I, elevated corporate dining, health/wellness, etc.
• Previous experience working in a startup, high-growth, or entrepreneurial environment is strongly preferred
• Ability to relocate and be based in Seattle with some travel as the business expands
• A true passion for and understanding of modern hospitality, along with the ever-changing landscape of guests’ needs and desires
• Highly skilled in opening and stabilizing new locations
• The ability to approach each day with an open mind
• Flexible, versatile, and resilient in order to embrace ongoing change and various possibilities, opportunities, perspectives, suggestions and/or concerns
• Advanced financial acumen and experience managing complex P&Ls and operational budgets
• Experience building and inspiring teams and designing systems from the ground up
• Strong sense of community value and an understanding of how that value helps a community develop itself
• Proficiency in emerging technology and business trends
• Proven ability to design and implement scalable systems and processes
• Superior leadership, team-building, and mentorship skills with a kind and caring disposition
• Entrepreneurial and resourceful with a “roll up your sleeves” mindset
• Comfortability navigating ambiguity and thriving in a fast-paced, dynamic environment
• Tremendous work ethic with the ability to thrive in high pressure situations

COMPENSATION INCLUDES:

• Base Salary in the $140-150k range DOE
• Bonus Potential
• Medical/Dental/Vision Benefits
• 401k with company match
• Profit Sharing Plan
• Generous PTO Plan
• Relocation Assistance

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