Job Description

Company Overview:

The Card Capital (TCC), the premier sports card destination in New Jersey, is looking to expand its team with a dynamic and versatile Retail & Inventory Associate / Live Breaker. Our mission is to provide customers with an exceptional card-buying experience, whether in-store or online. This role combines key retail, inventory management, and live-selling responsibilities to create an exciting and engaging work environment.

Position Overview:

As a Retail & Inventory Associate / Live Breaker, you will be at the forefront of store operations, customer engagement, and live sales. You will play a crucial role in ensuring a seamless shopping experience, managing inventory efficiently, and hosting live streams to showcase our products. This is a unique opportunity to join a fast-paced and growing team dedicated to providing a top-tier trading card experience.

Key Responsibilities:

Retail & Customer Engagement:

• Provide outstanding customer service by greeting customers, answering questions, and assisting with product selection.
• Operate the point-of-sale (POS) system, handle transactions, and ensure accurate payment processing.
• Maintain a clean, organized, and visually appealing store, including product displays and promotional setups.
• Assist in store operations such as stocking, sorting, and occasional shipping tasks.
• Offer product recommendations and insights to enhance the customer experience.

Inventory Management:

• Log all incoming inventory into the system, ensuring accurate product descriptions, pricing, and quantities.
• Work closely with the buying team to track purchases and maintain updated records.
• Label, organize, and conduct quality control checks on all inventory.
• Maintain and organize the stockroom and showcases for easy product access.
• Perform regular inventory audits to ensure accurate tracking and flag any discrepancies.

Live Sales & Breaking:

• Conduct engaging live sales broadcasts on platforms like Whatnot, Fanatics Live, and YouTube.
• Present and showcase products in an informative and entertaining manner to drive customer engagement and sales.
• Interact with customers in real-time, answering questions and facilitating transactions.
• Set up, operate, and manage live-streaming equipment for smooth execution of live sales.
• Process and fulfill orders accurately and efficiently post-live sale.

Requirements:

• Previous experience in customer service, retail, or sales.
• Strong communication and interpersonal skills, with the ability to speak confidently during live broadcasts.
• Knowledge of sports cards and/or trading card games is highly preferred, but a willingness to learn is required.
• High attention to detail and strong organizational skills.
• Ability to multitask and thrive in a fast-paced environment.
• Familiarity with point-of-sale systems, inventory management software, and online selling platforms like Whatnot, Fanatics Live, and YouTube.
• Physical ability to stand, walk, and lift heavy items as needed.
• Flexibility to work weekends, evenings, and holidays as required.

Why Join Us?

• Be part of a passionate and knowledgeable team in a rapidly growing industry.
• Gain experience in both retail and e-commerce through live selling and inventory management.
• Work in a fun, fast-paced environment with fellow sports and trading card enthusiasts.
• Opportunities for growth within the company.

If you're excited about the trading card industry and love interacting with customers both in-person and online, we’d love to hear from you! Apply today to join The Card Capital team!

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