Job Description

Job Summary:

Dexian is seeking a Claims Contact Center Representative for an opportunity with a client located in Des Moines, IA.







Responsibilities:

• Take incoming phone calls from customers including agents and beneficiaries regarding death and living benefit claims
• Review and navigate image system for status of claim
• Complete intake notification to begin a claim
• Demonstrates ability to self-organize, set priorities and manage workload
• Monitors, measures and assesses processes to determine areas of improvement; identifies and eliminates operational waste
• Understands basic data concepts
• Contributes to deliverables by executing work and providing team members with appropriate status updates

Requirements:

• College degree or equivalent experience preferred
• Insurance experience in customer service or claims

Desired Skills and Experience

Job title: Claims Representative
* 6-month contract to start (possibility of extension/conversion)
* Mostly remote (DSM area) May be asked to come into office 1-2x per quarter
* $18/hr
Role-specific Responsibilities:
Take incoming phone calls from customers including agents and beneficiaries regarding death and living benefit claims.
Review and navigate image system for status of claim
Complete intake notification to begin a claim


Leadership:
Demonstrates ability to self-organize, set priorities and manage workload.


Technical:
Monitors, measures and assesses processes to determine areas of improvement; identifies and eliminates operational waste.
Understands basic data concepts.
Contributes to deliverables by executing work and providing team members with appropriate status updates.


Education & Experience:
College degree or equivalent experience preferred.
Insurance experience in customer service or claims.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Job Tags

Contract work, Worldwide,

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