Job Description

Med Spa Practice Manager & Front Desk Lead

We are a state-of-the-art med spa boutique in the heart of Cedarhurst, Long Island , dedicated to helping our clients navigate the aesthetics industry with expert care and personalized treatment plans. Our mission is to enhance confidence and beauty while delivering tangible, incomparable results.

We are seeking a dynamic, experienced, and self-motivated Practice Manager to oversee daily operations while also serving as our Front Desk Lead . This is a multifaceted role requiring strong leadership, exceptional customer service, and proficiency in med spa operations, marketing, and patient relations. If you’re a resourceful problem solver with a passion for aesthetics , we’d love to hear from you!

Key Responsibilities:

Operations & Patient Experience

• Oversee daily practice operations, including opening/closing procedures, cleanliness, and supply management .
• Ensure a seamless patient journey from lead generation to booking, treatment, follow-up, and retention .
• Manage patient calls, scheduling, and consultations , educating clients on treatments.
• Greet patients with VIP hospitality , anticipating their needs and ensuring a five-star experience.
• Monitor customer satisfaction via email, EMR, and social media, handling any concerns proactively.
• Oversee our EMR (Mangomint) and payment systems , including running reports and revenue analysis.
• Manage inventory, vendor relations, and reconciliation of supplies .

Marketing & Business Growth

• Assist with social media content creation using Canva, CapCut, and other editing tools.
• Plan and execute email and text marketing campaigns (Mangomint & Klaviyo).
• Organize open houses, seasonal sales, and company events to drive revenue.
• Capture and manage before-and-after photography for patient tracking and marketing.
• Develop retail sales strategies and track lead conversion and ROI.

Leadership & Team Development

• Assist in recruiting, screening, interviewing, and hiring as we grow.
• Maintain job descriptions, oversee staff goals, and evaluate performance .
• Foster a motivating, positive team environment while ensuring adherence to company standards.

The Right Fit:

• A quick learner with strong problem-solving and critical-thinking skills.
• Passionate about aesthetics and dedicated to exceptional patient care .
• Tech-savvy with the ability to master EMR systems, social media, and marketing tools .
• Sales-oriented with a talent for upselling and recommending treatments.
• Highly organized, detail-oriented, and proactive in anticipating needs.

Requirements:

• 5+ years of experience as a Practice Manager in a med spa or plastic surgery office .
• Strong customer service skills with excellent phone, written, and verbal communication .
• Professional, polished appearance and a warm, positive attitude .
• Proficiency in practice operations, social media, marketing, and technology .

Compensation & Benefits:

• $20-25/hour (based on experience) + bonuses based on practice growth . Salary is negotiable for the right candidate.
• Hours:
• Mon, Tues, Thurs: 9:30 AM – 6:00 PM
• Wed: 11:30 AM – 8:00 PM
• Fri: 8:30 AM – 2:00 PM
• (Includes 30-minute prep time before opening)
• 90-Day Probationary Period

How to Apply:

Please submit your cover letter, resume, and a 1-minute video to naema@poppymediboutique.com explaining why this role excites you.

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